Frequently Asked Questions

DocuHub is a free online platform that gathers the PDF and document tools you use every day — converting, merging, splitting, compressing, protecting and editing PDF files — in one clean, fast interface. Everything runs in your browser with no software to install and no account required for the basic tools.

No. Every core tool works without registration. Creating a free account only adds a personal dashboard where you can find your recent files, star favorites, and manage documents across devices.

DocuHub works on all modern browsers including Chrome, Firefox, Safari, Edge and Brave, on desktop, tablet and mobile. We test the site on the latest two major versions of each browser.

The interface is currently in English. We are working on localisation for Arabic, French, Spanish, German and other widely-spoken languages. If you would like to help translate, please contact us.

Basic use is supported by non-intrusive advertising. Advanced features and higher processing limits are available on optional paid plans that also remove ads.

You can upload PDF, Word (DOCX), PowerPoint (PPTX), Excel (XLSX), and common image formats (JPG, PNG). Each tool page lists the exact formats it accepts.

On the free plan, each file can be up to 100 MB. Paid plans raise this limit to 200 MB (Pro) or 1 GB (Ultra) per file.

Uploaded files are automatically deleted from our servers within one hour of processing. We never keep copies for training, analysis or resale.

Yes — the PDF to Word tool includes an OCR option on paid plans that reads text from scanned pages in multiple languages.

You can unlock a PDF using our Unlock tool if you own the file and know the password. Once unlocked, all other tools can operate on it.

For most PDF-to-Word / PDF-to-JPG conversions the layout is preserved with high fidelity. Complex layouts with heavy graphics may need light adjustment after conversion.

All uploads travel over encrypted HTTPS connections. Files are stored in isolated temporary storage and permanently erased after processing. We never share files with third parties.

No. Processing is fully automated. Our team does not read or download user files.

Yes. We process the minimum data required to deliver the service, and we honor deletion requests under the GDPR and similar regulations.

We host our infrastructure in data centres located in the European Union and North America, with strict access controls and 24/7 monitoring.

No. User files are never used for AI training, product analysis, marketing or any purpose other than the conversion you requested.

Yes — all core tools are free forever with generous daily limits. Paid plans exist for users who need higher limits, batch processing or advanced features.

We accept all major credit and debit cards, plus PayPal. Local payment methods are being added.

Yes. You can cancel from your dashboard in one click. You keep Pro features until the end of the current billing period.

We offer a 14-day money-back guarantee on all paid plans, no questions asked.

Yes — please contact our sales team with your details and we will send you a tailored quote.

Subscriptions renew automatically on the same day each month or year. You can turn off auto-renewal at any time from your billing dashboard.

Send us an email through the Contact page. Free-plan users receive a reply within 48 hours; Pro and Ultra users get priority replies within one business day.

Please email us with steps to reproduce the issue and the browser you use. Bug reports are fixed in the next scheduled release.

Absolutely! We build our roadmap around user requests. Send us the feature idea and how it would help your workflow, and we will consider it for a future release.

Every release is documented on our blog. Follow us on social media to be notified when new versions ship.